Refund & Cancellation Policy

Last updated: June 25, 2026

Our goal is for you to be completely satisfied with MyPetAlert. This policy explains refunds for the MyPetAlert Emergency Pet Plan Kit and cancellation of the annual MyPetAlert membership.

Emergency Pet Plan Kit — 30-Day Money-Back Guarantee

If you are not satisfied with your kit, you may request a full refund of the kit price within thirty (30) days of delivery.

• Contact us within 30 days at info@mypetalert.org or 813-726-5646 to request a refund.
• Refunds are issued to the original payment method, normally within 5–10 business days.
• If a kit has already been activated, the 12-digit identifier tied to your account will be deactivated when the kit is refunded.

Annual Membership — Cancel Anytime

MyPetAlert membership is billed annually at the then-current rate and renews automatically each year unless cancelled, so your emergency pet plan stays active without interruption.

• You may cancel at any time from your account or by contacting us. Cancellation stops future automatic renewals.
• The current paid membership year is non-refundable; your plan remains active through the end of the period you have paid for.
• We send a renewal reminder before each annual charge. Pricing may change with advance notice.

Failed or Declined Payments

If an annual renewal payment fails, we will attempt to notify you and retry. If payment cannot be completed, your membership and emergency plan may be suspended until payment is resolved.

How Refunds Are Paid

Refunds are issued in the same method as the original payment, processed through our payment processor (Stripe). MyPetAlert does not store full payment-card numbers.

Questions

We always put our members first. For any question about refunds or cancellation, contact info@mypetalert.org or 813-726-5646.