After your purchase we email you a secure “set your password” link. Use it to create your password, then sign in to your account, go to Activate my kit, and enter the activation code printed inside your kit. That turns on your 12-digit MyPetAlert number and connects it to the caregiver you choose.

Check your email (including spam) for the message from MyPetAlert with your password-setup link. Click it, choose a password, and you’re in. If you can’t find the email, call us at 888-606-5646 and we’ll resend it.

Your kit includes an emergency identifier, a key tag, a membership & wallet card, a silicone wristband, a home window decal, and your activation code. Membership also includes your state’s attorney-drafted Pet Protection Agreement (a $12.95 value).

A few minutes. Once you set your password, signing in and entering your activation code takes just a moment — and your plan is live the instant it’s confirmed.

Whoever finds your card, tag, or decal calls your MyPetAlert number and enters your 12-digit code. From that second, we live-transfer the caller to your caregiver and send that caregiver a text and email at the same time — so the person you trust knows your pets need them, right away.

It’s your unique plan number. It ties your identifier to your account and your caregivers without exposing any personal information on the card itself. Anyone who finds your identifier simply enters that code to reach your emergency contacts through us.

Both, working together. The system connects the call instantly, and it’s a live transfer — the caller is put through to your actual caregiver, not a recording. If your caregiver can’t be reached, our system keeps working to reach your backup.

We don’t stop at one. If your first caregiver doesn’t pick up, we leave them an urgent message and immediately move to your backup caregiver — calling, texting, and emailing until someone can get to your pets. That’s the difference between MyPetAlert and a passive card that stops at one phone number.

Pick someone you trust who can realistically reach your pets — a nearby friend, neighbor, or family member who has agreed to step in. The best caregivers live close by and know your home. We recommend naming a backup too, so a single missed call never leaves your pets waiting.

You can add a primary caregiver and one or more backups, in priority order. When an alert fires, we work down your list until someone is reached.

No. Your caregivers don’t need an account or a membership — they just need to have agreed to help. We reach them by phone, text, and email when it matters.

Anytime. Sign in to your account, open My caregivers, and add, edit, remove, or reorder them whenever your circumstances change. Keeping this current is the single most important thing you can do.

$19.95 for your first year — that includes your kit plus a full year of protection. After that it’s just $1.58 per month. No long-term contract.

Your membership renews automatically so your protection never lapses. You’ll always be notified before a renewal, and you can manage or cancel anytime from your account.

You can cancel anytime — there’s no long-term contract. Sign in to your account to manage your billing, or call us at 888-606-5646 and we’ll take care of it.

If your kit isn’t right for you, you’re covered by our 30-day kit refund policy. See our Refund & Cancellation Policy for full details, or just call us.

No. MyPetAlert never replaces 911 or emergency responders. We’re the plan that makes sure the people who love your pets know to step in when you can’t — a layer of preparedness alongside emergency services, not a substitute for them.

We’re honest about this: we can’t guarantee any specific person’s availability. What we do commit to is making every reasonable effort to reach your caregivers by call, text, and email the moment we’re alerted, and to escalate to your backup if needed. That’s why naming more than one caregiver matters.

MyPetAlert works anywhere in the U.S. Because we reach your caregivers by phone, text, and email, your plan travels with you and your identifier — it isn’t tied to one city or region.

Sign in to your account and use My pets and My caregivers to keep everything current — care instructions, medical needs, phone numbers, and priorities.

On the sign-in page, request a new password link, or call us at 888-606-5646 and we’ll help you back in.

Call 888-606-5646 and a real person will help. You can also reach us through your account portal. We’re here to make sure your plan is ready before you ever need it.